We strive to provide high-quality products. Please review our product replacement policy below to ensure a smooth resolution should any issues arise.
Report any damage or defects within 24 hours of delivery.
Thoroughly inspect all products upon receipt
Always dry lay tiles before installation to check for batch differences.
No refunds or replacements once tiles are installed.
Our trade account is open to builders, tilers, plumbers, bathroom fitters, interior designers, architects, property developers, and other trade professionals. Whether you're a sole trader or a large contractor, we'd love to work with you.
Customers are responsible for inspecting all products upon receipt and promptly reporting any damage or defects within the 24-hour timeframe. Tile House Ltd cannot accept liability for damaged or defective goods reported after this period.
We strongly advise customers to dry lay their tiles before installation. This step allows for the identification of any batch differences or discrepancies. Once tiles are fixed in place, Tile House cannot be held responsible for such issues.
Once tiles have been installed, Tile House Ltd does not offer refunds or replacements. Customers must ensure satisfaction before proceeding with installation.
