We will replace damaged or defective products within 24 hours of
purchase or delivery. It is your responsibility to inspect all
products and notify Tile House Ltd within this time frame. We are
not liable for damaged or defective goods reported after 24 hours.
We advise you dry lay your tiles first. Once tiles are fixed, we
do not take responsibility for shading issues. No refunds or
replacements are offered once tiles are installed.
ORDERING
It is the customer's responsibility to provide accurate
measurements. We can assist with this; however, we do not take
responsibility for inaccuracies. We recommend you allow an
additional 15% for cuts and damages when ordering.
Bathroom products are non-returnable, and certain stocked items
incur a 25% handling charge. The customer is responsible for
providing accurate measurements and speaking to their fitter
before ordering stock.
A minimum 50% deposit is required for all orders. The remaining
balance must be paid before collection or delivery.
Any special prices or discounts are non-repeatable and
non-transferable.
DELIVERY
Tile House Ltd offers curbside delivery only, and the courier does
not have clearance and is not insured to take any goods onto or
enter any customer's premises.
Customers should ensure they have organised their own assistance
to offload goods and check delivered items immediately and, in the
unlikely event, report any damage within 24 hours for an exchange.
Couriers operate between 8:00 am and 5:00 pm. Please be mindful
that if a time slot has been provided, this is not guaranteed and
may be subject to change.
Any changes by a customer to a scheduled delivery require 24
hours' notice and may incur additional costs.
PAYMENT TERMS
If you wish to pay via BACS, please inform your sales specialist,
who will assist you.
If the initial payment via BACS is via telephone, we can accept up
to £250.00. The remaining amount must be paid in person or by
BACS.
If the initial tender was paid in cash, Tile House Ltd cannot
process any cash refunds over £200.00. Any cash refunds over
£200.00 will be processed via BACS.
RETURNS & EXCHANGE
Tile House Ltd does not accept returns or refunds on SPECIAL ORDER
tiles. Customers must order carefully with this in mind.
Tile House Ltd will accept the return of excess tiles (apart from
special order tiles) if they are full, unopened boxes within 30
days. Products must be in resalable condition.
Tile House Ltd will accept unopened chemical products in
resaleable condition within ten days.
Bathroom and bathroom-related products and accessories are
non-refundable.
RIGHT TO CANCEL
You have the right to cancel your order before delivery or
collection; however, any special-order tiles already received will
incur a 25% handling fee.
Bathroom and bathroom-related products and accessories cannot be
returned once ordered.
